How can we help you?
Shipping & Delivery
Liefert ihr international?
Derzeit liefern wir unsere Produkte nach Deutschland, in die EU sowie in die Schweiz. Eine Ausweitung unseres Liefergebiets auf weitere Länder ist für die Zukunft geplant. Wenn du über Updates zu unseren internationalen Versandoptionen informiert werden möchtest, abonniere gerne unseren Newsletter.
How long does shipping take?
The delivery time within Germany is usually 3-6 working days. For international deliveries it is usually 7-14 working days from order confirmation.
If you have ordered items with different delivery times, we will send your entire order in one shipment unless we have made other arrangements with you. In this case, the delivery time will depend on the item with the longest delivery time.
No deliveries are made on Sundays and public holidays.
Please note: In the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and/or duties (e.g. customs duties) may be incurred in individual cases, which must be borne by the customer.
For more information: Shipping Policy
How much are the shipping costs?
For orders within Germany, shipping costs amount to 3.99 €.
For orders within the EU and Switzerland, shipping costs amount to €14.90.
For orders over 100 €, shipping within Germany is free.
For more information: Shipping Policy
Returns & Exchanges
How do I return items?
If you are not completely satisfied with your purchase, you can return the goods within 14 days of receipt. Please ensure that the items are unused and in their original packaging. To initiate a return, please contact us at info@yardinzayel.com .
For more information: Return Policy
Who bears the return costs?
The return costs are to be borne by the buyer.
What do I do if my item is damaged?
If your item arrives damaged, please contact us immediately upon receipt via info@yardinzayel.com . Send us a photo of the damaged item and a brief description of the problem. We will then find a solution as quickly as possible, be it through an exchange, refund or other appropriate measure. Your satisfaction is important to us and we will ensure that the problem is resolved without any hassle.
Ordering process & payment
How can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing the order. To do so, contact us directly at info@yardinzayel.com .
Which payment methods do you accept?
We offer a variety of payment methods to make your purchase as convenient as possible. Our accepted payment methods include Paypal, Klarna and credit cards.
Customer Service
How can I contact you?
If you have anything on your mind, you can reach us by email at info@yardinzayel.com or via our contact form.